Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide when making a reservation, contacting us, or participating in our poker nights and dining events.

• Contact details: name, email address, phone number.
• Reservation details: date, time, number of guests, and any special requests.
• Preferences: dietary requirements, seating preferences, and poker table preferences.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage.

• Technical data: IP address, browser type, operating system.
• Usage data: pages visited, time spent on pages, referring URLs.
• Cookies and similar technologies as described in our Cookie Policy.

Information from Third Parties

We may receive personal information about you from third parties, such as reservation platforms or event partners, to facilitate your visit to our card lounge or restaurant. Reservation platforms may share your booking details with us. Event partners may provide guest lists for private poker events.

Service Delivery

We use your personal information to provide and manage our restaurant and card lounge services, including reservations for poker tables and dining.

1. Process and confirm your bookings.
2. Communicate with you about your reservation or event.
3. Personalize your experience based on preferences.

Marketing and Communications

With your consent, we may send you promotional communications about upcoming poker nights, special dining events, and card lounge news. You can opt out at any time by clicking the unsubscribe link in emails or contacting us. We do not sell your personal information to third parties for marketing purposes.

Legal and Safety Obligations

We may use your information to comply with legal obligations, resolve disputes, and enforce our policies. This includes complying with Australian laws and regulations, and protecting the rights, property, or safety of Golden Chance House, our guests, or others.

Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing reservations, and delivering our services. Examples include reservation systems, email marketing platforms, and IT support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order or government request. We will only disclose information to the extent necessary to comply with legal obligations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest.
• Access controls limiting personal information to authorized staff.
• Regular security assessments and updates.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation data is typically retained for 12 months after the event. Marketing consent records are retained until you withdraw consent.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Contact us using the details in the Contact Us section to make a request. We will respond within 30 days as required by Australian law.

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect transactional communications about your reservations.

Deletion Requests

You may request deletion of your personal information, subject to legal obligations that require us to retain certain data. We will assess deletion requests in accordance with applicable laws.

Cookie Usage

We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and understand how visitors interact with our content. Essential cookies are necessary for the website to function. Analytics cookies help us improve our site and services. For detailed information, please refer to our Cookie Policy.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse or delete cookies. Instructions can be found in your browser's help section.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new effective date. Material changes will be highlighted on our website or communicated via email where appropriate. We encourage you to review this policy periodically.